Thank you for choosing KORKO as your trusted provider of KORKO Drinks.
Please read our refund and return policy carefully to understand the terms and conditions for refunds and returns.
This policy is designed to provide clarity and ensure a positive shopping experience for you.
1. Return/Refund Timeline
Returns are accepted within 24 hours with an associated photograph of the damaged item emailed to us from the date of delivery. Your order is not eligible for refund if it is damaged or stolen as a result of being left outside upon instruction of the courier or accidentally dropped by anyone else or yourself after being delivered.
We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
2. Refund and Shipping Charges
You will be responsible for paying for the cost of delivery for the return of the purchased item to us.
Money Refund: We’ll return the cost of the item to the original payment amount and method used for the purchase.
Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.
Gift Card: We can issue a gift card with the refund amount for you to use on future purchases.
3. Acceptable refunds.
Products with Expiration Dates: Items with a limited shelf life or an expiration date.
Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at customerservices@korko.uk. Your satisfaction is our priority, and we’re here to assist you.
Thank you for choosing KORKO
KORKO Limited
9FD Maidstone Road, Chatham, ME5 9QP
Last Updated: 26th of May 2025